Question 1

Do you use real ink?

Accepted Answer

Yes, all letters are written with genuine ink pens for an authentic feel. We use Quink ink which is designed for Parker fountain pens for an outstanding writing experience.

Question 2

Can I include additional inserts?

Accepted Answer

Yes, we may be able to include items such as flyers, business cards, or small inserts with your letter.
 Please get in touch before placing your order so we can confirm suitability and provide guidance.

Question 3

Do you offer different handwriting styles?

Accepted Answer

Yes, we have multiple handwriting options to suit different preferences.

Question 4

Do you send letters directly to recipients?

Accepted Answer

We offer two delivery options for your handwritten letters:
We can post the letter directly to the recipient
Or we can return it to you, for example if you're ordering multiple letters to send yourself or to a customer
If you're ordering multiple letters to be delivered to you, please contact us before placing your order, we have templates available to help you format everything correctly.
Also, if we're sending the letters without applying a stamp to each one (e.g., if you're posting them later), the cost will be different, so please get in touch for a tailored quote.

Question 5

How long does it take to complete an order?

Accepted Answer

Orders are fulfilled within 2 to 3 business days. A tracking number will be provided when dispatched.

Question 6

What type of pen does your robots use?

Accepted Answer

We use Parker fountain pens, you can also purchase these pens from the shop. This is useful if you wish to sign the handwritten letters or cards.

Question 7

Can I choose the handwriting style?

Accepted Answer

Yes, you can select the handwriting style when customising your purchase.

Question 8

What type of paper do you use?

Accepted Answer

We use premium, high-quality Ultra White Wove 120gsm paper, ensuring a superior feel and professional finish. For comparison, standard printer paper is typically much lighter at around 80gsm, making our choice noticeably more elegant and durable.

Question 9

What type envelopes do you use?

Accepted Answer

We use premium Peel and Seal White 120gsm for a secure, professional, and high-quality finish. The sturdy 120gsm paper ensures durability, while the peel-and-seal closure provides a strong and convenient seal for added security.

FAQ

Home > FAQ

Common Questions & Answers

Do you use real ink?

Can I include additional inserts?

Do you offer different handwriting styles?

Do you send letters directly to recipients?

How long does it take to complete an order?

What type of pen does your robots use?

Can I choose the handwriting style?

What type of paper do you use?

What type envelopes do you use?

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Email

hello@penbot.co.uk

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PenBot Ltd,
14 Mulberry Avenue,
Widnes, WA8 0WN