Common Questions & Answers

Yes, all letters are written with genuine ink pens for an authentic feel. We use Quink ink which is designed for Parker fountain pens for an outstanding writing experience.

Yes, we may be able to include items such as flyers, business cards, or small inserts with your letter.

Please get in touch before placing your order so we can confirm suitability and provide guidance.

Yes, we have multiple handwriting options to suit different preferences.

We offer two delivery options for your handwritten letters:

• We can post the letter directly to the recipient

• Or we can return it to you, for example if you're ordering multiple letters to send yourself or to a customer

If you're ordering multiple letters to be delivered to you, please contact us before placing your order, we have templates available to help you format everything correctly.

Also, if we're sending the letters without applying a stamp to each one (e.g., if you're posting them later), the cost will be different, so please get in touch for a tailored quote.

Orders are fulfilled within 2 to 3 business days. A tracking number will be provided when dispatched.

We use Parker fountain pens, you can also purchase these pens from the shop. This is useful if you wish to sign the handwritten letters or cards.

Yes, you can select the handwriting style when customising your purchase.

We use premium, high-quality Ultra White Wove 120gsm paper, ensuring a superior feel and professional finish. For comparison, standard printer paper is typically much lighter at around 80gsm, making our choice noticeably more elegant and durable.

We use premium Peel and Seal White 120gsm for a secure, professional, and high-quality finish. The sturdy 120gsm paper ensures durability, while the peel-and-seal closure provides a strong and convenient seal for added security.